When spell check lets you down

-----Original Message-----
From: XXXXX, BJ J
Sent: Thursday, September 13, 2007 11:09 AM
To: XXXXXX, Suzanne S
Subject: RE: call 3332581

Hi,

Just got off the phone with one of our sales reps because we have an issue with a client and she brought up the above issue. ……yada ….yada …………………………………………………..yada …..yada ……………………yada……………………………….………………………… yada…………………………………yada………………………………. Can you please reiterate this one thing to your analysts?

Like I said, XXXXXX XXXXXX interfaces are the only interfaces we can send test codes to.
I would appreciate your help with this so we can get these issues addressed more quickly.

Thanks!

BJ

BetteJo XXXXX
Client Systems Analyst
XXXXX XXXXXXXXXX Incorporated
800-323-XXXX

-----Original Message-----
From: XXXXXX, Suzanne S
Sent: Thursday, September 13, 2007 12:11 PM
To: XXXXX, BJ J
Subject: RE: RE: call 3332581

BJ,

I spoke with the originator of the call ticket and she did inform the sales rep that we would need to open a ticket, but the sales rep did not have the test code in question. This seemed like more of a general question, but we failed to document correctly.


Before I address this with the entire team, …………yada ………..yada…………………..yada…………………………………………………………………………………………………………………………………………………yada………………………………………………………………………………………………………………………………………………………yada …………………………………………Should we change our process stating for all Interface test code/result code requests we should escalate a ticket after providing the client with the information?

Thanks and I apologize for any incontinence

Suzanne


Ya gotta love this kind of mistake!! *guffaw!*