My mom will be 81 years old next month. For Mother's Day I ordered something called a "Dishgarden" from FTD to be delivered to her. When I spoke to her that day, she thanked me for the flowers.
At first I thought she was getting what I sent her confused with something one of my siblings had sent to her. She tends to mix some of those things up. But no. Turns out FTD sent her cut flowers, even as they printed out my card which said "You always did like to have plants around. Happy Mother's Day Mom! Enjoy your day." Ahem.
I emailed. After all, a plant lasts a bit longer than cut flowers, unless of course it's at my house. I tend to kill them. And it wasn't like they sent her tulips when I ordered daffodils. Plant. Living. Cut flowers. Dying. See? Big difference. If it were for me - it might be different. I tend to be quite patient and understanding when it comes to things I buy for me. But it was a gift. Intended for a specific day.
I received 2 apologies via email, and 1 telephone message besides. They promised to send the plant out as they were supposed to originally, so I waited. Called my mom yesterday and she told me she had received the plant. She was happy with it, it was nice. Had flowers in amongst the leaves. Like it was supposed to. I was pleased with the news until she said "I just wish he hadn't asked for the other one back. The vase was pretty. It had tulips on it."
WHAT THE HELL??????
At first I thought my 81 year old mom (who happens to fall down a lot) took her little rollinator and went and got just the vase and handed it over. But no, there were actually some flowers left in the vase! And he took the vase, the flowers, and the bow attached as well. Nice.
I sent them another email. I cannot imagine what they will do now. Can you imagine?? Asking for the original order back when it was their error?? Talk about separating themselves from the competition! And not in a good way. Sheesh!!
I'll let you know what happens.